Order your 2022 catering today!

Prices and Policies are subject to change without notice.

On Site Catering Events Payment Policy

Exclusivity Fee Due to reserve and secure the event date. 50% of the Quoted Grand Total (excluding exclusivity fee) is due 60 Days before the event date. Full remaining balance is due 30 days before the event date. If Applicable, on consumption overages are due on the event date.

On Site Catering Events Cancellation Policy

Exclusivity fees are non-refundable and non-transfer-able, regardless of the cancellation date or reason. Guests may cancel their event until 60 days before the event date and receive a credit for payments received (except exclusivity fees). Guests may cancel their event between 60 days and 30 days before the event date and receive a credit for any payments above 50% of the Quoted Grand Total (excluding exclusivity fees). Cancellations submitted less than 30 days before the event date are not refundable for any reason. A Booking is only officially cancelled once the Guest has received confirmation of the cancellation from Coupa Catering. Coupa Catering does not allow events to be postponed or rescheduled.

Office Hours:

Monday – Friday: 9am - 5pm

This is when our office is open to receive phone-calls and emails about catering orders. Orders below $1000 must be confirmed with no further changes by 10:00am the business day before the event. No changes are allowed within 72 hours for any orders above $1000. Orders received after 10:00am for the following business day will not be accepted.

Acceptable Payments

All catering orders must be confirmed by holding a credit card number in advance. Any orders not held with a credit card are not confirmed.

Pickup & Off Site Delivery Catering Events Payment Policy

Catering Orders under $1000. Full Payment is due 10:00am on the business day before the event date

Catering Orders over $1000. Full Payment is due 10 days before the event date

Pickup & Off Site Delivery Catering Events Cancellation Policy

Catering orders under $1000. Cancellations submitted after 10:00am the business day before the event date will incur a 50% cancellation charge for the order. Cancellations submitted on the order day are not refundable for any reason.

Catering Orders over $1000. Cancellations submitted less than 10 days before the event date will incur a 50% cancellation charge for the order. Cancellations submitted less than 5 days before the event date are not refundable for any reason.

Delivery Policy

Orders will be delivered up to 30 minutes prior to specified time. Catering orders to be delivered outside of a 3 mile radius of Downtown Palo Alto (distance according to directions provided by Google Maps) are subject to a delivery fee starting at $40.00.

Tips: All Tips are optional. We only accept tips with check and credit card payments. We do not accept cash tips. We do not force tips or gratuities of any kind.

Catering Fee

A 20% Fee is added to all On Site & Delivery Catering events. This fee helps cover costs associated with the catering department like insurance, vehicles, technology fees, and facility upkeep.