For General Returns
If for any reason a customer is unsatisfied with their order, CoupaCafe.com will exchange or refund the order within 14 days of delivery, once the original order is returned by the customer. Return shipping charges are incurred by the customer.
For Order Cancellations
If the order has not yet been shipped, the order may be cancelled without any penalties and the charges refunded. If the order has already been shipped and has not been open, then the customer will only pay the shipping charges and will be refunded the amount of their order in full. Packages must be returned unopened.
For Defective or Damaged Orders
If the order arrives in an unsuitable condition or damaged, then CoupaCafe.com will resend the same shipment once the customer has returned the damaged shipment. Return shipping charges will be incurred by CoupaCafe.com.